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Knowledgebase

01. Sales & Licenses (12) 02. Network (5) 03. Tips and Tricks (22) 04. POS & Pricing (11) 05. General (46) 06. Games and Programs (16) 07. Error Messages (6) 08. Other (7) 09. Downloads (6) 10. Server (36) 11. Administrator (26) 12. Client (4)

Knowledgebase

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01. Sales & Licenses(12) Why do I only have 3 licenses? Is it possible to extend my trial period? What are the trial limitations? Introduction About Smartlaunch Leasing System How is the migration process from the current licenses into the Leasing System? How do I make my lease payment and when will the payment deducted from my account? How to register our account into SL Leasing system? Smartlaunch Resellers How to Update Number of Licenses? How to update your Credit Card Information? How to generate monthly invoice? How to cancel your monthly subscription?	02. Network(5) The Smartlaunch Administrator and Client computers won't connect to the Smartlaunch Server. I have enabled network mapping in the server but it doesn't seem to work? How do I make USB keys work? Network connection guide. Cannot turn on computers
03. Tips and Tricks(22) Is it possible to remove time from an account? How do I make a backup of the Smartlaunch Server? How do I prevent users from clicking on an icon in the tray area in Smartlaunch (e.g. anti-virus software)? User account going into negative? How to Migrate from Access to MySQL? How do I install the Fingerprint scanner? How to use the Database Optimizer tool? Can customers with own laptop use wifi connection? How to use Smartlaunch Beta version to try the Diskless Clients feature? How to get the Beta version? Modifying the Smartlaunch Server Database via SQL commands How to revert back from Beta version to Release version? How to setup multiple Administrator in Smartlaunch? How to setup Remote Administrator in Smartlaunch? How to use a Magnetic Card For Login User? Windows Interface Skin How to Create Plugins in Smartlaunch How to Install Smartlaunch Client How to switch Smartlaunch Client to Admin Mode Guide for Smartlaunch Language Translator Monitoring Processes/Games (Advanced) How to change your Smartlaunch Server password?	04. POS & Pricing(11) What cash drawer does Smartlaunch support? How do I setup pricing in Smartlaunch 4.X? How can i see what IP address my server, administrator or client has? How to use the waiting line? How do i manage stock control? How to setup a pricing structure where price decreases over time? How to Create Time Offers? How to configure your barcode scanner? List of recommended POS equipment for Smartlaunch How to configure Magnetic Card Reader in Smartlaunch? Rounding value in Smartlaunch Report
05. General(46) I have uninstalled the Smartlaunch Client and the computers are now showing a blank desktop? How do I control gaming consoles or BYOC? How to install Smartlaunch 4.X? How do I deactivate Smartlaunch manually? I get the error "The application failed to initialize properly (0xc000005)" Where can I view recent changes in Smartlaunch? How do I make Smartlaunch launch programs when Windows boots? How do I setup printer monitoring? How do I setup Smartlaunch to use my local currency? How do I setup Crystal Reports? How do I setup mySQL in Smartlaunch? How do I use username in batchfiles? Can I use a Standard Windows User on the client computers? Does Smartlaunch work on Linux? What do I need to do to move the Smartlaunch Server to another machine? Smartlaunch is not launching the startup.bat, userlogin.bat or the userlogout.bat files. When a person runs out of time Smartlaunch does not log them out and lets them continue playing for free! Why doesn't the console hardware work outside of USA/CA? How to setup user groups? How do i submit a ticket? How to Setup the Smartlaunch Administrator? Reports not working on 64bit systems Error when starting Smartlaunch in Vista or Windows 7 Client hanging on user login Server Startup Error: More than one money row Server Startup Error: More than one active session Smartlaunch 64bit support Server Startup Error: Stuck at initializing traffic monitor Administrator reports are blank How to upgrade to Smartlaunch 4.x? Smartlaunch System Setup Smartlaunch System Requirements How to Setup the Symbol Barcode Scanner? How to Setup the PSC Barcode Scanner? How to Setup the Cino FuzzyScan Barcode Scanner? How to export log data? Diskless Clients in Smartlaunch Beta, Alpha, Release - Information on the different Smartlaunch Branches How to get the latest version of Smartlaunch? What is my current Smartlaunch branch and version? Smartlaunch API Documentation Print Monitor Basic Operation of Smartlaunch How to download Smartlaunch Free Trial Installer? Smartlaunch Account and Smartlaunch Login ZONG Implementation in Smartlaunch Global Login System	06. Games and Programs(16) How do I create an image for a game? When I click the "Explore Computer" icon in the admin it doesn't work. How can I start my anti-virus, spyware or other software when SL starts? The Client only Displays a Continue Button! Why does 'program x' close unexpecedtly? When playing certain games, a user can alt-tab to the Smartlaunch desktop, click the logout button and continue playing. I can not access websites which uses HTTPS, such has Hotmail How do I customize the client interface? How do i create and manage CD image files? How to create a mini image? Warcraft 3 Reign of Chaos and Frozen Throne license problem? What is the License Management feature? How to set up Steam? Default sound settings application not working with 64 bit systems How to Add a Game into Smartlaunch? When I click "Turn On" in the admin the computers do nothing
07. Error Messages(6) Server says that one or more users have more than one active session Error when printing receipts or reports Error when using ctrl to select multiple PC's What is withdrawals and deposits in the financial report? I am getting Error 1904 when reinstalling client What should I do to fix Regional Setting error?	08. Other(7) How do I contact support? Can I access the SmartLaunch database directly? Can I run Smartlaunch as a service on Windows? Client going into update loop How to control console systems automatically? Restore Server database backup Server settings appears to be lost, or database not working
09. Downloads(6) Database Optimizer Language Editor Fingerprint Installation Pack .NET Framework 2.0 Smartlaunch Secure Browser Crystal Report	10. Server(36) Setup License Management for a game How can I monitor multiple printers with Smartlaunch? Create Personal User Files Email Reporting Setup a Proxy Server in Smartlaunch Introduction to the Smartlaunch Server Setup Language in Smartlaunch Server Database Setup in Smartlaunch Server IP Filtering in Smartlaunch Server License Information in Smartlaunch Server Setup Employees in Smartlaunch Server Setup User Groups in Smartlaunch Server General Client Settings Client Messages Computer Grouping Client Customization Client Security in Smartlaunch Server Windows Settings Applications Profiles Setup Applications In Smartlaunch Server General Application Settings Setup Pricing in Smartlaunch Server Setup Products and Offers in Smartlaunch Server Setup Taxes/VAT Setup Monetary Units Setup Mail Email Editing Setup Web Service Setup Network Mapping Setup Fingerprint Scanner Setup Exports Settings Console Control Contact Support from Smartlaunch Server Setup Additional Settings ProtectON in Smartlaunch Server Monitoring Processes/Games (Advanced)
11. Administrator(26) Introduction to the Smartlaunch Interface Learning the Basic Administrator Handling Customer in Smartlaunch Administrator Monitoring Sessions in Smartlaunch Administrator Ending a Session in Smartlaunch Administrator Adding Products and Offers Product Sales Account Management Introduction to POS Prepaid Tickets Waiting Line Booking System Remote Ordering Preferences Introduction To Utilities Stock Control Error Report System License Viewer News And Event Center Launch A Remote Application Verify Installed Application Computer Status Reporting In Smartlaunch Financial Reports Statistical Reports Screenshot Viewer	12. Client(4) Introduction to the Smartlaunch Client Ordering Products Client Options Monitoring Processes/Games (Advanced)

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