...to new mail servers :)

In an effort to improve our mail communication, we will over the coming 48 hours be moving all mail communication to Google Apps.
We will continue to monitor mails on our old servers until all DNS servers around the world have been updated, so no users should be affected.

However just in case, if you send a support ticket/email over the next 48 hours, and you do NOT receive an auto-reply informing that we have received your message, then please submit the ticket again using the online form.

We do btw. always recommend that you use that form, as it actually helps you search our Knowledge Base for instant answers, while you are typing in your questions.

That was all.
Have a great day all! 

Here are Smartlaunch, we're passionate about creating exceptional products and delivering world class support.  That's why we'd love to hear from you, our loyal customers. We'd like you to know that we're listening and we're always aiming to improve our products & services to give your business the best chance for success.

We appreciate your business and look forward to hearing from you!  

Thanks for using Smartlaunch and trusting Smartlaunch to manage your internet/gaming cafe all this time. TOMORROW, we are going to release Smartlaunch 4.5.63.

• Fix and improve the Smartlaunch PUF (Personal User Files)
• Optimize Remote Administrator Access
• Fix most of the reports and statistics on Smartlaunch Administrator
• Enhanced support for MySQL Database
• Fine tuning on Smartlaunch Windows Desktop Interface
• Optimize start up time for Smartlauch
• Added support for the soon-to-be-launch NEW SMARTLAUNCH 4.5 FLASH skin -- for the subscribed customers only
• And a lot of others bug-fixing and improvement, including our updated knowledge base articles

1. Backup your Database and Server.INF file. These 2 files are very important, we recommend you to backup your current database and Server.INFbefore you upgrade to Smartlaunch 4.5
2. Make sure you have your backup database and INF file and copy those 2 files to certain safe location on your drive
   
3. From your Smartlaunch Server, please choose "Updates" tab and click on "Check For Update" button to get the latest update of Smartlaunch 4.5

Smartlaunch Leap Day Language Translation Competition

Hi guys, do you know that on 29 February 2012 we will have a Leap Day? Nice. And we want to celebrate it. So.. We decided to make a competition: Smartlaunch Leap Day Language Translation Competition.

What is the competition?
The background of this competition:

• We want to improve our service by improving and adding some additional languages in our software, Smartlaunch
• We want to engage with Smartlaunch Users, Customers, and Resellers to be participants in this competition because we believe that you know Smartlaunch very well, you use it every day and you know exactly how Smartlaunch is
• To celebrate the Leap Day

Top 10 Languages that will be included in the competition:

1. Greece
2. Sweden
3. Philipines
4. Saudi Arabia
5. Egypt
6. Kazakhstan
7. Indonesia
8. Denmark
9. Hindi
10. Russian

What is the benefit of this competition?

• Free Smartlaunch 4.5 subscription for 1 YEAR for max 50 licenses for the winner, with special privileges customer support!

When is the Schedule of this competition?

• Open Date: NOW
• Close Date: 1 day before the Leap Day (28 February 2012)
• Anouncement Date: on the Leap Day of course! (29 February 2012)

Who are eligible to enter this competition?

• Smartlaunch users, customers, resellers, or whoever/whatever are you, who interested in Smartlaunch and have a strong passion about Smartlaunch (and have an email address)

How to participate in this competition?

• Please send an email competition@smartlaunch.net 
• Write down "Language Competition" as a subject in your email
• Mention your Smartlaunch username and the language that you will translated
• Write the reason why we should choose you to translate it
• After we annouce the winner, he got one month or two, to start translate it. And by the time he finished it, we will check it before we give the prize :)

Questions & Contact

If you have any questions about this competition please send an email to: competition@smartlaunch.net

And what are you waiting? Come join us or mark your calendars now!

tlho' SoH


http://en.wikipedia.org/wiki/February_29

Hi Everyone,

Here's just a quick update from our side.
We've been working a lot on the new licensing servers lately, and have already transitioned most accounts over to the new servers.
Yesterday we switched on these new servers, and this will also eliminate the licensing server down-time which some users have unfortunately experienced in the recent weeks. We will be monitoring it closely, but if you experience any issues, please create a ticket and we'll get back to you right away.

We also truly appreciate everyone who have signed up for our new subscription, and your accounts have already been fully activated on the new servers.
Over the coming weeks, the remaining non-converted accounts will be closed down. Everyone will receive a trial notice, to ensure a smooth transition.

Once again thanks for your support, and I'm happy to let you know that we are working hard on new exciting things.
Soon we'll also open a closed poll for new feature requests, which will of course be limited to our subscription users, and we aim to have your voting power dependent on the amount of licenses you have - will be fun to see which new features win :)

Over and out, and Happy Valentine's Day

Hi All,

Happy New Year! And no, we're not three weeks late, this is the Chinese New Year! 
So, Happy Chinese New Year! Xin Nián Kuài Lè (新年 快乐)

It has been a pleasure helping you reach your goals this whole time, and we are grateful to have good customers, partners, resellers, contributors, friends who make our work satisfying and enjoyable. We look forward to work with you and contributing to your success in this prosperous year. May on the year of the Dragon your businesses grow in leaps and bounds!

PS.
Hóng Bao Ná Lái (紅包拿來) -- May I have the red envelope, please :)